Privacy Policy

Welcome to suitesides.com.au (referred to as "the Website"). At Suitesides, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide while using our Website and services. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect
We collect various types of information from and about users of our Website, including:

1.1. Personal Identification Information

- Contact Information: Name, email address, phone number, mailing address.

- Booking Information: Arrival and departure dates, number of guests, apartment preferences.
- Payment Information: Credit card details, billing address.

- Identification Documents: Government-issued ID (such as passport, driver’s license) required for guest verification prior to check-in.

- Communication Records: Emails, messages, and correspondence sent through our Website.

1.2. Technical Information

- Log Data: IP address, browser type, operating system, referring/exit pages, date/time stamps.

- Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies.

1.3. Usage Data
- Information about how you use our Website, such as pages viewed, links clicked, and other interactions.

1.4. Third-Party Information

- Information obtained from third-party service providers, including booking platforms and payment processors.

1.5. Sensitive Information
- Information related to health conditions or special needs if voluntarily provided during the booking process to ensure appropriate accommodation.

2. How We Use Your Information
We use the collected information for various purposes, including:

2.1. To Provide and Improve Our Services
- Process and confirm reservations, communicate with you regarding bookings.
- Provide customer support and respond to inquiries.
- Personalize your experience on our Website.

2.2. To Process Payments

- Securely process payment transactions and prevent fraud.

2.3. To Communicate with You

- Send booking confirmations, updates, and promotional materials (subject to your consent).

- Notify you about changes to our services, terms, or policies.

2.4. To Enhance Website Functionality
- Analyze usage patterns to improve our Website and services.
- Implement security measures and prevent fraudulent activities.

2.5. To Comply with Legal Obligations
- Fulfill any legal obligations, such as tax and accounting requirements.
- Enforce our terms and conditions and other agreements.

2.6. To Protect Our Rights
- Protect the rights, property, or safety of Journey Suites, our users, and others.

3. Disclosure of Your Information
We may share your personal information in the following circumstances:

3.1. With Service Providers
- Share with trusted third-party service providers who assist in operating our Website, processing payments, providing customer service, and other related services. These providers are contractually obligated to maintain the confidentiality of your information.

3.2. In Legal Proceedings
- Disclose information if required by law, such as in response to a subpoena or court order, or to protect our rights, property, or safety and that of others.

3.3. Business Transfers

- In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our Website before your information is transferred and becomes subject to a different privacy policy.

3.4. With Your Consent
- Share your personal information with third parties when you have provided your explicit consent.

3.5. For Safety and Security

- Share information with law enforcement or other authorities if we believe it is necessary to protect the safety and security of our users or the general public.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

4.1. Technical Safeguards
- Secure servers, encryption of data in transit and at rest, regular security assessments.

4.2. Administrative Safeguards
- Access controls, staff training on data protection, regular reviews of our privacy practices.

4.3. Physical Safeguards

- Secure office premises, restricted access to data storage areas.

Despite these measures, no method of transmission over the Internet or electronic storage is entirely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information for:

- Legal and regulatory compliance.
- Resolving disputes and enforcing our agreements.
- Providing our services and improving our Website.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

6.1. Types of Cookies We Use
- Essential Cookies: These cookies are necessary for the Website to function and cannot be switched off in our systems.
- Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
- Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
- Targeting Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any linked websites before providing any personal information.

8. International Data Transfers
Your information, including personal information, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal information, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information on our Website, please contact us, and we will promptly remove the information from our records.

10. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:

10.1. Access and Correction
- Request access to your personal information and correct any inaccuracies.

10.2. Deletion
- Request the deletion of your personal information, subject to certain exceptions.

10.3. Restriction and Objection
- Restrict or object to the processing of your personal information in certain circumstances.

10.4. Data Portability

- Receive a copy of your personal information in a structured, commonly used, and machine-readable format.

10.5. Withdraw Consent
- Withdraw your consent for us to process your personal information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided below.

11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the effective date. Please review this Privacy Policy periodically for any updates.

12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Suitesides
Email: Info@suitesides.com.au
Phone: +61 425 691 114

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.